Storefront subscription terms
Version storefront-monthly-2026-10-30-v1. Your exact first total, ongoing monthly amount and next billing date appear before you authorize payment.
Your storefront subscription
Your order identifies your business, service address, exterior panel band, cleaning frequency, selected interior panes, access fees, first-month dates, first payment and ongoing monthly amount. Starting rates apply to accessible ground-floor glass in normal maintenance condition. Oversized glass, heavy buildup, more than 24 exterior panels and specialty access require an assessment. We confirm scope before work and obtain approval for any change; no undisclosed extra charge is authorized.
First payment and monthly renewal
Pay the first total at signup. It covers all cleanings listed for your first service month plus selected one-time interior work. Your first service month starts on your initial cleaning date. After your separate authorization, Square securely stores your card; Samson’s permanent booking system submits the authorized ongoing monthly charge from the next billing date shown, then monthly until canceled. Monthly billing is separate from cleaning frequency: monthly service includes one visit, twice monthly includes two, and weekly service follows a weekly cycle with four or five visits in a service month. The monthly amount is level, including recurring interior coverage calculated using a 52-visit annual rate for weekly service. The monthly bill does not increase in a five-visit month. One-time work is excluded from renewal. The first period is already paid and must not be charged again. Price or scope changes require a new agreement.
Dates and access
Select every first-month cleaning and an available arrival window before payment: 8–11 a.m. or 1–4 p.m. Eastern, weekdays excluding major holidays. Your dates are confirmed only after verified payment and the booking confirmation. Later visits follow your selected frequency and preferred arrival window, subject to live availability; confirmed dates are emailed after renewal. Holidays, weather and conflicts may require an agreed alternative date. A calendar exception is reviewed by Samson rather than double-booked. Arrival windows describe arrival, not a guaranteed job duration. Provide safe access and secure pets.
Optional interior work
Interior glass is optional. Pane sizes, quantities and prices are shown in your order. Choose interiors on the first cleaning only or on every cleaning. The $20 interior ladder fee is one flat fee per included interior visit for all selected panes and setups. Recurring interior work and its access fee form part of the monthly amount; one-time interior work and its access fee are charged only in the first payment. We agree on any service-day change before work.
Cancel or change your subscription
Cancel future renewal at any time using Manage subscription on your confirmation page, or email zach@samsonwindowcleaning.com before the next charge. Your email receipt time counts, including outside business hours. Cancellation stops renewal; it does not automatically refund an already paid period or cancel its scheduled visits. Contact Samson to change those visits or request a credit or refund for unused service. We review unused prepaid service and provide an itemized resolution subject to applicable rights. There is no automatic cancellation penalty or undisclosed discount reversal. If a charge is already processing when you cancel, contact Samson for review. No new work or higher price is charged without approval.
Payments, receipts and failed renewals
Square processes and stores card information securely; Samson does not store card numbers or security codes. The website matches each verified payment to its Zoho invoice, receipt and service appointments. Your paid Zoho invoice and booking confirmation are emailed after successful verification. Failed renewals do not become paid Zoho bookings, and failed or uncertain payments are not automatically retried. Samson reviews these exceptions with you. If the server or calendar cannot safely process a renewal, it stops for review rather than making an uncertain or duplicate charge. Contact Samson if a payment or scheduling exception appears; do not pay the same invoice twice. Ordinary North Carolina window washing is treated as sales-tax exempt; other services or locations require separate review. Statutory cancellation and refund rights take priority, including any separately required notices for qualifying in-person sales.
Questions: zach@samsonwindowcleaning.com