Residential service terms
Samson Professional Window Cleaning · Version residential-live-2026-10-30-v3
Your order and price
Your accepted order identifies the service address, home square footage, exterior cleaning, selected interior windows and screens, access fees, visit dates and total. Exterior cleaning starts at $599 for homes up to 2,500 square feet, plus $0.10 for each additional square foot. Homes above 6,500 square feet and specialty glass or difficult access require assessment before online booking. We confirm square footage, scope and access before work. Additional work or a price change requires your approval before work begins; an agreed reduction is handled with an appropriate credit or refund.
Screens and optional services
Customers may remove their own exterior screens before service. Optional Samson removal and reinstallation is $10 per selected screen per selected visit; screen washing is excluded. Interior cleaning is optional, with each selected type, quantity and price shown in the order. A step ladder adds one $50 fee per selected visit for all selected windows and screens and all setups. Exterior second-story ladder access adds one $100 fee per selected visit for all setups. Add-ons may be included every cleaning or only on selected visits. You may request changes on the service day; we agree on the resulting scope and price before work.
Maintenance and yearly prepayment
Exterior maintenance savings are 3% for annual service, 5% for service every six months and 10% for quarterly service. Interior cleaning, screens and access fees do not receive the maintenance percentage. Per-visit billing has a $599 minimum per cleaning after maintenance savings. Prepaying the listed package adds 5% off the included exterior cleaning after maintenance savings and may bring the effective price below $599 per visit. The order shows every included visit and the full amount due now. Annual prepayment covers two cleanings: the initial visit and month 12. Semiannual prepayment covers three: the initial visit, month 6 and month 12. Quarterly prepayment covers five: the initial visit and months 3, 6, 9 and 12. All listed visits and their selected add-ons are included in the payment and are not billed again. Services beyond the listed package require separate payment. There is no automatic renewal, saved-card authorization or automatic future card charge through this checkout.
Initial maintenance savings
For per-visit maintenance, any actual initial maintenance discount shown in the order is conditional on completing and paying for the second cleaning at the selected frequency. If you end maintenance before that second completed cleaning, an adjustment is limited to the exact initial discount actually received on the completed first cleaning. It is not the price of an unperformed second cleaning. No adjustment applies if no initial discount was received, the first cleaning was not performed, or Samson cannot provide the agreed service. An accepted reschedule does not itself end maintenance. Any proposed adjustment is itemized for your review and is not automatically charged to a card.
Dates and preparation
Choose available weekday arrival windows of 8–11 a.m. or 1–4 p.m. Eastern Time. Weekends and major holidays are closed. Windows describe expected arrival, not a guaranteed job duration. Your booking is confirmed when payment is verified and your appointment confirmation appears. If a calendar conflict or other exception prevents confirmation, contact Samson; do not submit a second payment. Secure pets and provide safe access. We communicate arrival changes and weather-related scheduling needs.
Cancellation or rescheduling
Email zach@samsonwindowcleaning.com to request a cancellation or change. The recorded receipt time of your email counts, including outside business hours. Notice at least 72 hours before your confirmed arrival window has no appointment fee. Notice less than 72 hours before the window, but before the local service date, may incur a $100 fee. Cancellation or late rescheduling on the local service date, or inability to perform agreed work because required access is unavailable on arrival within the confirmed window, may incur a $150 total fee instead of the $100 fee. A customer need not be home when safe agreed access is available. No appointment fee applies to unsafe weather, a Samson-initiated cancellation or Samson being unable to provide the agreed service. Fees may be waived for an emergency or a refilled appointment. We review any fee and discount adjustment together, provide an itemized explanation, and do not automatically charge them through this checkout. Applicable cancellation rights take priority.
Ending maintenance and prepaid services
You may end future maintenance by emailing Samson. Ending maintenance does not itself cancel an already confirmed appointment. Unperformed cleanings are not billed simply because maintenance ends. For canceled, unperformed prepaid services, the refund starts with the prepaid value shown for each unused visit. Completed visits keep their agreed prepaid rate; we do not retroactively remove the yearly prepayment discount. Only applicable appointment fees disclosed in these terms may reduce the unused balance, without charging twice for the same cancellation. Samson provides an itemized explanation and processes any refund after review. This checkout does not authorize undisclosed work or charges. Additional legally required cancellation notices for qualifying in-person sales must be provided separately.
Payment and records
The amount shown at checkout is charged once through Square. Your accepted order and payment are matched to your Zoho invoice and booking. We do not collect card numbers or security codes in website notes or email. Your paid invoice is available after payment verification. Future per-visit services require separate payment; selecting maintenance dates alone does not authorize automatic card charges. Contact zach@samsonwindowcleaning.com for questions or payment corrections.